Documents for a Kazakhstan business: invoice, act, tax invoice
Who this is for
An accountant will not book a screenshot of a card payment and a "thank you for your purchase" email. They need an invoice with the company's BIN, a signed act of work performed, and — if you are VAT-registered — an electronic tax invoice. A Russian clipping service gives you none of that: it is not a resident here and has nothing to close in front of your tax office.
Here is what a Kazakhstan legal entity gets from us.
The invoice: issued at once, and it stays
When you buy a package you choose how to pay. For companies and sole traders that is an invoice: you give the payer's name and BIN, and the invoice is issued to them.
Three things about it:
- it lives in your account, not only in an email. Purchases have their own page, and the invoice opens from there by number;
- it still opens a month later. That is not a figure of speech but a separately tested property: accounting needs the invoice at the end of the quarter, not on the day of purchase;
- nobody else's invoice is visible. Other people's purchases are not listed and do not open by direct link either.
Individuals do not need an invoice: they pay by card from any bank, or through Kaspi — a Kaspi invoice to a phone number, a QR code on the purchase page, or an emailed invoice with a QR code.
The act of work performed (form R-1): on request
The act is requested with a button on the purchases page. Your account then shows the state: "requested", later "issued".
We do not hand out an act file, and that is deliberate. The act is drawn up and signed in 1C, where the books are kept. A link to a file on our page would be a promise nobody can keep — it would show a document that does not yet exist in the accounts. So we show the state of the request, and the act itself comes from 1C.
The tax invoice (ESF): the deadline runs from delivery, not payment
The tax invoice is issued in the state ESF system. Our deadline is 15 calendar days, and they run from delivery of the service, not from your payment.
For a package of minutes, delivery is not the day of purchase: the service is delivered when the package's minutes are used up to zero. Buy a package in March, use it up in May, and the tax invoice follows May.
Internally this is not a "sent" checkbox but the number from the ESF system: with no number, the tax alarm on our side does not go quiet. A note that an email went out does not move the deadline — the email may fail, the statutory clock does not care.
What this means in practice
- paid by invoice — you have the purchase document the same day, and it stays available;
- need the act — ask for it with the button, not by email: the request shows up in our list rather than in someone's inbox;
- VAT-registered — expect the tax invoice once the minutes are actually used, within 15 days of that event.
The terms behind all of this are in the offer (clause 5.17). Package prices in tenge — in a separate article. What video clipping costs in Kazakhstan.