Help

Here are answers to the questions we get most often. If yours is not here, ask at the bottom of the page.

• How many clips will my video make Where the number of clips comes from and why we promise a range rather than an exact count.
• What video will work Requirements for the recording and the link, limits on length and file size.
• Voice-over and translation of clips What it costs, how the voice is chosen and why an order may pause.
• Video dubbing Your whole video in another language: what it is, what it costs, how a voice is chosen and what to do if the voice is not right.
• What it costs and how to pay Minute packages, price per clip, payment methods and documents for companies.
• Editing techniques What you control yourself: the colour of the key word, pause trimming, the title, the push-in, the progress bar and the outro.
• Sound clean-up Which level for which recording, what we do not promise and why the second level is not for everyone.
• The clip is not what you wanted What you can fix yourself in the editor, and when to write to us.
• How long clips are kept When files are deleted and what to do before that.

Did not find the answer? Write to info@videocut.kz. We reply within one business day.